Better communication is a daily requisite for good leadership. Sometimes silence is the highest form of communication. When you ask a question, stop, give the person time to think or process, and avoid the second question. We often do that because we are not comfortable with the silence. Remember that some people take more time to think before they speak. Neil often reminds me, “Dana, some people actually think before they open their mouth.” Imagine that! To allow people time to process, I have purposely put my fingers to my mouth and held them there to remind me that “Silence is Golden.”
