By Dana Phillips.
Leading through conflict is an opportunity to stretch your leadership skills. When someone comes to you to describe a conflict they are having that requires a decision or action from you, it is effortless to see it only from their point of view. A great mentor of mine taught me that there are always at least two sides to a story — sometimes even more than two sides. Before you decide on anything, investigate to discover the other side.
Here is a little formula you might use:
Listen. Listen to the person. This is always valuable because listening doesn’t mean you agree or disagree.
Investigate. Let the person know you will investigate. She will often say, “No, don’t do that,” and you can sense that it isn’t a big deal or that she is not looking for you to make a decision.
After you have heard all of the sides of the story, base your decision on three things:
Precedents – what you have done before
Potential – you are setting a precedent for the organization
Principle – your decision should align with your values
Leading with wisdom will serve you and your team for the moment and the future.
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