By Dana Phillips.
Feedback is a critical element for improvement. We are constantly looking for feedback. Neil and I offer new videos in our Facebook group weekly, paid offerings frequently, and monthly training in TC Pro. We are in the processing of planning more and crave feedback. Feedback is a critical element for us as we work to improve our offerings.
Sales is a people business, and one of the best ways to get better is to get feedback from people in the know about you, your product, and your approach.
Good feedback starts with yourself. You need to walk through a process of self-feedback. One of the best tools we’ve come across is an After Action Assessment process that Neil learned from the Marshall Goldsmith Coach Training he attended. It is designed to allow a detailed reflective assessment of any event, activity, meeting, or project. I love it because it helps me learn from everything I do.
You will want to find your own tool to evaluate what you do. A critical self-assessment is one of the best ways to improve.
There are the four steps in Goldsmith’s After Action Assessment
- What did I set out to do? Sometimes we don’t even think about what we set out to do. This has helped me plan my objectives for a meeting, event, or even a phone call.
- What happened? The key to this is facts, not feelings. Quickly jot down what happened. Focus on the activities and the outcome.
- Why did it happen? This is the biggie. Take a deeper, honest look at the underlying reasons: why did I get those results.
- What will you do next time? Here is your opportunity to articulate your changes? Are you happy with your progress? What can you change to achieve your resolution quicker, cheaper, or better? Don’t settle for the easy answers like, “now that I know, I won’t do that again.” What will you do differently?
The After Action Assessment is a great tool for events, meetings, campaigns, and conference calls. Set an appointment with yourself to use the tool regularly, and you will find you get better and better.
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Being a leader is more than managing sales and recruiting. Being a leader tests your self-concept and relationship skills. The Direct Selling Leaders Network is the Facebook group known as a safe place to share questions and answers about growing your business. Leaders are curious. This is a great group to find out some answers.
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