By Dana Phillips.
At its best, good customer service is characterized as a “YES” answer to three questions.
“R” You Reachable?
Can your customers contact you quickly and easily? Be sure to have business cards with you always-and hand them out! Put your contact information in every email and consider putting it with your Facebook listing. It’s important to stamp all your sales materials, including flyers, brochures, and catalogs, with your business contact information. Finally, you’ll want to keep your voicemail clean so that there is room for new messages. Have you ever been frustrated with being told to leave a message and then hearing “Mailbox is full.”?
“R” You Responsive?
Do your customers receive the attention they need? Do your best to return phone calls in less than 24 hours, and take personal responsibility to answer questions and resolve problems as quickly as possible. Also, thank-you notes to customers, Hosts, and potential new Consultants are a courteous, professional touch that always makes a good impression. Don’t leave messages on Facebook untouched.
“R” You Reliable?
Can your customers count on you? Nothing disappoints customers more than being promised one thing and delivered another-or nothing at all! Always be as accurate as possible when talking about delivery times, delays, product shortages, and occasional problems. When they receive a simple, honest explanation, your customers will understand and appreciate you for it.
What are you doing to make your customer service exceptional?
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