Using Your Financials in Your Business Plan

by Arla DeField on January 25, 2012

Financial PlanningFinancials – I promise to make this as pain free as possible!

I know some of you haven’t made it past the title of this blog. ICKY! Numbers, accounting, books, and lots of other SCARY words! This is one of the most challenging areas for ANY business owner, unless you just love accounting and bookkeeping. It is also one of the most important. Bookkeeping helps you decide if you have made money, lost money or have broken even. It affects your taxes, helps you make business decisions and hopefully, helps you determine what profit you have made from your work.

If you made it past the above paragraph, Thank You. I will not go into the nitty-gritty details on keeping fiscal records. There are plenty of resources available for that. If you absolutely refuse to do it, get a bookkeeper/tax preparer/accountant!!!

What I want to talk about is how to use some of these figures in your business.

At the end of the year, the goal is to have more money in your account. This means you spent less than you made. I know that is basic, but there it is.

If you have less money than you started with, your accountant will help you stop the leak. You will need to review what you made, what you spent and determine where the money is going, so you can made decisions about your future plan of action. There are times when making less money on paper is good. One way that can be done is at the end of the year you purchase more inventory with any profit from the company. It is a business expense, but now you have product to sell. That works with companies that encourage you to hold inventory.

Another nice thing about looking at your books is seeing which month or months were your highest producing and determine what you did that month. Figure out what actions helped make it a highly productive time and maybe you can repeat those actions in the future to produce another great sales period. Did company contests helped push your production up? If a cruise was the prize did you go all out to create sales to win?

When you know what incentives you respond well to, you can structure your own incentives. Keeping yourself motivated is your job, but that does not mean it cannot be FUN!

I suggest whenever possible, that businesses use a qualified tax preparer. Do some checking into good preparers, interview the prospects and ask what services they offer. Most of the time you will find that using a qualified tax preparer will insure more accuracy, the most deductions and give you a peace of mind that your taxes are done correctly. Other people in your business can make recommendations, your local chamber of commerce can give you recommendations, or check with other business owners you know for who they use and recommend.

Arla DeField, CBC, is also a Certified NxLevel Facilitator, and teaches an Entrepreneurial Business Course with the SBDC and the local Greater Spokane Valley Chamber of Commerce. Arla has worked as an owner and executive of several businesses, and is now using her experiences to coach entrepreneurs in the development and execution of their business plans. If you want to get started or propel your business to the next level, contact Arla through her website, www.yourcustombusinessplan.com or write arla@yourcustombusinessplan.com.

 

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Creating a Marketing Plan–Now the Fun Begins

by Arla DeField on January 18, 2012

Targeting with a Makret PlanI’m hoping you have your niche market defined and your SWOT analysis complete, because now the fun really begins. 

Creating a marketing plan

A very easy and fun definition of a marketing plan is “painting a big picture of what you are going to sell, who you are going to sell it to, where and how you plan on selling, and how much you are going to make.”

You are in business, which means making a profit is your goal.  Typically in Direct Sales, it is making a profit selling a product to satisfied customers, by fulfilling a desire, want, need or solving a problem they have.  How fulfilling is that?  I enjoy hearing a huge Thank You from people who have just paid me for my product!  I smile and think, “NO, THANK YOU!  I get to help you and make money, life is good.”

Now you can take all the information you have gathered and use it to craft a specific marketing plan.  I suggest compiling a minimum of one year. 

Mark the season that particular products sell well without much help.  Only you know that, but checking with others in your business can shed some light on the seasons that sales are great.

Mark specific times or events you want to highlight in your plan, such as trade shows, expos, Open Houses, Holiday parties, any one or two-time event you will put extra focus on.

If you hold home shows, now it the time to commit to how many and often you will hold shows.  Now you can book shows into the times set aside.  No over-booking, overcrowded schedules or under crowded schedules, and it looks professional to have your openings ready to show potential hostesses. 

Now is also the perfect time to brainstorm about how to get exposure for your product, you, or your business.  If you sell something a bride would want, maybe your local bridal show would be a good place to have a booth.  You can talk to others in your business and go in together on the cost and booth coverage. 

Where do your customers hang out? Where do they go and what activities do they do? Where do they work?   The answers will be in your niche market customer profile. You want to know where you can reach your target customers.  Build your marketing plan around the answers to these questions.  For example, if one of the hobbies that your market has is cooking, figure out where you will meet cooks, and be there!

Use the productivity goals you set (more about this in a future blog article) to determine your schedule.  If you want to create $5000 a month, than you know you will need $1250 a week or $179 daily average. 

Let this process be fun, add activities you want to do that also support your business!  Be creative in thinking up ways to get your product message out there.  Brainstorm with others in your business, interview successful leaders in your company about the most outrageous marketing they have done, listen to experts in the field for their ideas.  This can be one of the most fun parts of having your own business!

Arla DeField, CBC, is also a Certified NxLevel Facilitator, and teaches an Entrepreneurial Business Course with the SBDC and the local Greater Spokane Valley Chamber of Commerce. Arla has worked as an owner and executive of several businesses, and is now using her experiences to coach entrepreneurs in the development and execution of their business plans. If you want to get started or propel your business to the next level, contact Arla through her website, www.yourcustombusinessplan.com or write arla@yourcustombusinessplan.com

 

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Your Consciousness is Small Change

by Neil Phillips on January 16, 2012

A thought before you start your week:

“If you think of your conscious mind as being the change in your pocket, and your unconscious as the wealth of the US economy, you get a fairly accurate idea of the imbalance of power between the two parts of your brain.”

~Tim Brownson

Are you happy operating with small change?

What will you do to tap into your reserves?

What benefits do you see?

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As a direct seller, you have the major advantage of your parent company already completing an extensive market analysis.  Check around the company literature or contact the company directly and I bet you can get the following information:

  • Market size (current and future)
  • Market growth rate
  • Market profitability
  • Industry cost structure
  • Distribution channels
  • Market trends
  • Key success factors

Now the trick is to take this information from a national level to your local level where you can maximize your business growth.

A simple method you can use to evaluate your market is a SWOT analysis.  SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats. 

  • Strengths: characteristics of the business or team that give it an advantage over others in the industry.
  • Weaknesses: are characteristics that place the firm at a disadvantage relative to others.
  • Opportunities: external chances to make greater sales or profits in the environment.
  • Threats: external elements in the environment that could cause trouble for the business.

A really fun, easy way to create a SWOT analysis is to take a piece of paper and draw a big +, so you have four boxes on your paper.  Put the word strengths in one box, weaknesses in a separate box, etc. Now put as many bullet points of information in your boxes as you can think of.  Remember, this part of the marketing analysis is really in at capturing your Strengths, Weaknesses, Opportunities, and Threats.  When you’re done with that, if you want to get more detailed, you can!

Taking time to really think through your SWOT analysis will give you a firm foundation for the next step, which is creating a detailed marketing plan.

Arla DeField, CBC, is also a Certified NxLevel Facilitator, and teaches an Entrepreneurial Business Course with the SBDC and the local Greater Spokane Valley Chamber of Commerce. Arla has worked as an owner and executive of several businesses, and is now using her experiences to coach entrepreneurs in the development and execution of their business plans. If you want to get started or propel your business to the next level, contact Arla through her website, www.yourcustombusinessplan.com or write arla@yourcustombusinessplan.com.

 

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This is a repost of a popular entry.  At the start of the year, these questions can sometimes help your team members move forward.

As a leader, we are often faced with team members who say they want success but are not putting time into the business. Sometimes they “think” about the business all day, but work the business very little. Here are some coaching questions that have worked for other leaders.

What do you want to accomplish this month?

How will that feel?

How much time will that take?

When do you want to do it?

How committed are you to taking these steps?

What obstacles might get in your way?

What will you do if “x” gets in the way?

How will you celebrate your accomplishments?

How can we follow up?

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Helping Your Team Become Better Listeners

by Neil Phillips on January 4, 2012

We were coaching a leadership group recently, and the central topic was about getting their teams to be better listeners.  You might call it active listening, reflective listening, or heart centered listening, but the core of all of those is precisely where we were trying to focus. The essential lesson is a simple one: the business relationship you build with your customers depends on you listening to them as people, and not as the purchasers you want them to be. While we all know and engage in the behaviors, we seldom put it together in a list. As a group, we discussed seven concepts that they wanted their teams to know.  Additionally, these are seven habits they wanted to model and own as their own.  Here they are:

  1. Be physically available. Hold yourself nonverbally open and attentive. Don’t forget to nod and smile.
  2. Be mentally open. Engage in minimal interruptions while staying focused on the conversation.
  3. Use door openers like “You sound excited! I love your enthusiasm. What’s going on?”
  4. Be verbally extending. Ask for more details.
  5. When you hear a metaphor being used, keep it going. “I am so tired of just being another player on the team.” “I understand. You want to be the captain.”
  6. Be verbally summarizing. Paraphrase.
  7. Be verbally shaping. Reframe the conversation. (Think about the 50% glass—is it half empty or half full?)
    • “I tried weight control pills before. It didn’t work.”
    • “Are you saying the supplements weren’t right for you?”
    • “Yeah. They may work for some people but I think my G.I. system is more sensitive.”
    • “So the supplements worked, you just needed better direction on which ones.”
    • “I guess you could say that.”

This is not complex. We do this stuff all the time when we are in conversational mode. The difference is that we seldom do this when we are in a selling mode. We know the answers even before we hear what our customer says, and that leads us to misunderstand what is being said.

One key problem that was extensively discussed was how to be a mindful listener on the telephone.  These leaders wanted some suggestions to use for themselves and as coaching thought starts for their team.  They discovered a simple key:  make your nonverbal communication match what you do in a face-to-face conversation.

  • Find a quiet room. One young mother took the phone to the bathroom because her children won’t interrupt her there. Just don’t use the facility.
  • Shut your computer off.
  • Put a mirror by your phone and write on it “Smile & Nod”.
  • Take notes on the conversation and only the conversation.
  • Set a timer so you don’t drag on and get bored. I know it sounds too simple, but it works. When we focus, we engage and the timer gives us an urgency to stay focused and get done.

As you might expect, the hardest solution to implement is also the most effective one:  Try to ask questions where you don’t know the answers.  You can only ask those questions if you are truly listening with your whole mind and heart.

What opportunities have you found to push your listening skills upward?  How are you helping your team do the same?

 

 

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Creating Opportunities through Your Business Planning

by Arla DeField on January 4, 2012

Have some fun with this!  Let your imagination go wild!

If you’re stuck on how to create your niche market, here is a suggestion.

Review your current customers, or if you’re new in business, imagine who you want as your customers, and answer the following questions:

  • Male or Female
  • Age
  • Income
  • Where do they live? (geographic area)
  • Marital status
  • What do they do for a living?
  • Hobbies? or Interests?  (i.e.Reading, cooking, golfing, travel, etc.)
  • How are they similar?
  • Is there one client who brings a smile to your face both because this person is spending money with you and you like her?
  • Picture who this person is.
    • What made her buy from you?
    • What is her lifestyle?
    • Who are her friends?
    • Where does she go for help making buying decisions?
    • What problem did you solve?

Remember, your goal is to create a picture of the ideal.  Create a customer profile, a document to capture your mental picture of your ideal or typical client. This person represents your niche market. The more concrete your image, the better you will be able to discover how to find and market to them.

Having a well-defined niche market can help you create amazing opportunities. 

Here are a few advantages:

  • You recognize your ideal customer immediately
  • Less competition
  • You can become the “Expert” in your field
  • If you carry inventory, you will know what sells and not run out
  • Marketing decisions are easier.  If you are looking for people who play golf, golf clubs become an easy destination!
  • Know what product benefits your customers want and broadcast that message.
  • Be the large fish in a small pond!
  • Since customers are similar, word of mouth travels faster!

Next Week – Be on the SWOT Team and hit your target every time!

Arla DeField, CBC, is also a Certified NxLevel Facilitator, and teaches an Entrepreneurial Business Course with the SBDC and the local Greater Spokane Valley Chamber of Commerce. Arla has worked as an owner and executive of several businesses, and is now using her experiences to coach entrepreneurs in the development and execution of their business plans. If you want to get started or propel your business to the next level, contact Arla through her website, www.yourcustombusinessplan.com or write arla@yourcustombusinessplan.com.

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Five Ways to Handle Interruptions

by Dana Phillips on December 22, 2011

When we work at home, we are sure of this: there will always be interruptions. Lately, I know that I have frustrated my business partner who works in the room next door with interruptions. As much as I try, I seem to interrupt his thinking, his work flow, his processes, and even his conversations. (And you thought we were the cutest couple ever!!)

So I have been watching how he handles interruptions. I have been monitoring how I handle interruptions. And I took a stroll back through toddler mommy days to remember how I handled 100 interruptions an hour.

With the holidays and snow days fast approaching, here is my short list of five ways to handle interruptions. I would love to hear yours.

1. “Yes, when you…” This one works well when you are in the middle of an activity that might require the other person to do something, like “yes, when you finish cleaning your room,” or “yes, when I know you are ready to work with me.”

2. “Yes when I finish…” This is great when you are in the middle of something that you can finish in a few minutes. The more immature your interrupter is, the less time you have to finish. Notice I didn’t say younger, because I know that my own patience to wait may be that of a fifth grader, hmm maybe toddler.

3. “Yes , we can talk about that later…” This is really great when you know the conversation will be more effective if it is scheduled, thought through or can be postponed. Think, “Can we go to Disney this year?” or “Why are you in such a foul mood?”

4. “Yes, after…” This is really great when the interruption involves evaluations or feedback that might be better discussed at the end of a project, instead of during the process. A couple of examples come to mind, “After we complete this project, we can talk about a better way to do it.” Or this may be really helpful when someone is interrupting you while you are doing something for them. “After I get your juice and your cars and you play with them for five minutes.”

5. “Yes, of course.” This one is music to my ears since I am a chronic interrupter.

Did you notice none of my five ways to handling interruptions start with “No?”

 

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Niche Markets: Am I turning away business?

by Arla DeField on December 21, 2011

Some people get concerned about creating a well-defined, focused customer profile or niche market. They feel narrowing down their target market may cause them to lose potential business.

Let’s take a look at that assumption. Think about it: you aren’t turning customers away. If a customer approaches you and wants the product or service you offer, provide it to them. See, you don’t turn away any customers.

What is happening is that you are not finding all possible customers. Not all customers will fit your perfect profile, so you will miss some. On the other hand, focusing on your niche will increase the likelihood that you find customers. You have limited marketing time so you have to use it wisely. Being wise is focusing on your niche.

You only have so much time to get the information out about what you offer. A specific customer profile will get your message to your potential clients easier. Knowing who you are reaching makes marketing decisions straightforward. If you are looking for married customers, then a singles bar is not the place to drum up business. If you want home owners as clients, you can easily choose not to market to people in apartment complexes.

Word of mouth among your target customer will bring you more of your targeted customers. People with similar profiles share activities, hobbies and interests, making it easier for them to recommend you to their friends and family.

Building up a clientele of your perfect customer helps in many ways. You can quickly decide if a marketing campaign is working. You can evaluate new products, presentation strategies, and opportunities based on a small sample of your niche market and then adjust your technique as necessary.

Niche markets are also a great tool when presenting your business opportunity to others. You can tailor the information you present to the prospect.

The last item is this: If you create a too narrow of a profile, you can always review and open up the parameters at any time, or create a second niche market to target.

For example:

You might be looking for

  • a 35-year-old,
  • single man,
  • who lives in a condominium,
  • makes 55,000 – 60,000 a year,
  • drives a Jeep,
  • has blonde hair,
  • is 6’0”,
  • and wears size 12 shoes.

My guess is that you will only find two of them in your state. You can ease up on your parameters. Maybe dropping the “drives a Jeep, has blonde hair, is 6’0”, wears size 12 shoes” will open up the potential market considerably!

Have you profiled your ideal client? What are you doing to find them? Where are you going?

Arla DeField, CBC, is also a Certified NxLevel Facilitator, and teaches an Entrepreneurial Business Course with the SBDC and the local Greater Spokane Valley Chamber of Commerce. Arla has worked as an owner and executive of several businesses, and is now using her experiences to coach entrepreneurs in the development and execution of their business plans. If you want to get started or propel your business to the next level, contact Arla through her website, www.yourcustombusinessplan.com or write arla@yourcustombusinessplan.com.

 

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Putting the Service in Sales

by Dana Phillips on December 20, 2011

Before you worry about what is in it for you, think about what is in it for

  • Your customer
  • Your hostess
  • Your prospect
  • Your new recruit
  • Your new leader
  • Your team

When we come from a place of service, all that we need and want will come back to us.  How do you keep others in mind?

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